FAQ

About member registration
Q. Can I order without member registration?
A. Customers who are not registered for members are also possible to order.


About login
Q. I forgot my login password.
A. Please fill out the registered e-mail address in the form of "Password forgotten". An email for your registration email is sent to the email address.


About your order
Q. How much is the shipping cost?
A. In the case of delivery to Japan, we will respond nationwide uniform 330 yen (tax included). Shipping overseas depends on weight and zone.

Q. When is the settlement date of the reservation product?
A. Regarding settlement usually, the date and time when ordering is not limited to the pre-reserved product is the settlement date.

Q. Can I pay for installment?
A. Use only "Bulk payment".

Q. Can I buy it by bank transfer?
A. We do not accept payment by bank transfer. Payment is "Credit Card (Online Payment)" "Amazon Pay" "Paydy (Postpaid)".

※ When Paydy is selected, payments can be made by convenience stores or bank transfer.

Q. Can I save credit card information?
A After registration, it is possible when ordering. If you wish, please tap Save information for the next purchase when ordering.
※ You can not save before ordering. note that.

Q. I have closed my browser in the middle of order procedure, but is it possible to order?
A. When ordering procedures are completed, order confirmation email will be sent.
If you do not receive this email, please contact the customer contact [info@doublecheeseburger.jp] so that the procedure may not have been completed.

Q. If you try to confirm your order, pressing the payment button soon, the screen has been solidified, but is your order has been completed?
A. Depending on your device, communication environment and site status may take time to update the page. If you update the page, you may duplicate the order, so please check with My Page etc. or contact the customer contact [info@doublecheeseburger.jp].

Q. Can I cancel and change my order?
A. Cancellation, change (including color and size exchange) by customer's convenience after order confirmation can not be accepted.

Q. I want to receive the product at a convenience store.
A. The convenience store receiving service is not available in our shop.

Q. I want to receive at Yamato Transport sales office.
A. It is possible. If you wish, please list the sales office address when ordering.
The package delivery time and day of the week are different from the sales office. For more information, please visit the desired sales office in Yamato Transport.
※ Be sure to fill in your name and phone number whenever you use.

Q. Do you include consumption tax and tariffs for purchasing from overseas?
A. It is the amount that contains consumption tax.
In addition, payment of import duties may occur when receiving the product. The amount is different for each country, so please check the import terms of the destination country.

Q. Put in the cart and choose the payment method and tried to confirm your order, it has become insufficient stock. Aren't you going to get a product in your cart?
A. Just put it in the cart to ensure the product. Products are secured at the same time as your order completion.
Even if you are in the cart of the cart, you can not order if other customers have completed the order first.

 

Q. What is Paidy?

A. Only your email address and mobile phone number, you can pay the price in the next month and pay.
Request information will be sent from mail and SMS (short message) between monthly and 3 days. Please pay by convenience store, bank transfer by 10 days, along with the instructions listed (direct transfer is also available).

There is no settlement fee for shopping when using Payy.
A fee will occur when payment of the bill bill amount.

· Payment at a convenience store: Payment fee 356 yen (up to one time. Tax included)
· Payment by direct debit: free
· Payment by bank transfer: The transfer fee differs depending on the financial institution.
※ In addition to the first payment, it is possible to use it three times after three times.

For details of PayyHere

Regarding delivery
Q. Can I change the shipping address?
A. It is possible if it is delivered from our company to the delivery company. If you would like to contact the customer contact [info@doublecheeseburger.jp].
※ Please change your order address that has been delivered to your own delivery company by yourself.

Q. Can you send it overseas?
A. Shipping overseas is possible. Domestic delivery will be delivered by Yamato Transport, and overseas delivery will be delivered via EMS (Express Mail Service).
※ If shipping in EMS is not possible, it will be shipped with DHL. Other delivery companies can not use domestic or international delivery. note that.

Q. How many days will it take to reach the product?
A. Basically, we will ship the product within 3 business days after ordering. Depending on the delivery address, it will be delivered about 1 to 2 days from the shipping date (except for remote islands).
In the case of overseas, it depends on the country and delivery status, but it will be delivered for about one week after ordering.
※ Remove reserved products
※ We have a rest for the delivery work for day celebration and New Year holidays.
※ Shipping is not delivered on the same day. note that.

Q. I would like to specify delivery date and delivery time.
A. For the convenience of the system, you can not specify the date and time when ordering.
If you wish, please contact the customer contact [info@doublecheeseburger.jp] if you wish.
※ It may not be possible to specify at the date of desired. Please note.
※ Please contact the delivery company as we can not understand the details of the luggage situation after shipping. Please contact the delivery company.
※ Delivery overseas can not be specified date and time.

Q. The product does not arrive at the specified date and time.
A. Even if you specify the delivery date and time, arrival may be delayed due to the traffic situation etc. on the day.
Thank you very much, but please contact the delivery company about the situation of luggage after shipping.

Q. Can you summarize your favorite things together?
A. Shipping of products is every order. Please order together if you're putting together.
In addition, we can see the shipping of products with different delivery times such as reserved products. Please note.

Q. Can I deliver a returned luggage that can not be received?
A. After delivery at Yamato Transport, the luggage storage deadline will be 8 days.
We can not receive customers due to customers, such as long-term absence and receipt rejection, and we can not accept redistribution for products returned to us.
In addition, we may refuse to refer to the following orders by customers who conducted the above.


About e-mail magazine
Q. What is Mail Magazine?
A. It is a mail delivery service that can quickly receive the latest information, such as arrival information of new items.

Q. I would like to cancel my mail magazine.
A. Changes and cancellations regarding e-mail magazines can be done on My Page.


About receipt of mail
Q. Custom confirmation email / shipping confirmation email does not arrive.
A. After completing your order, be sure to send "Order Confirmation Mail" from our shop. After ordering, please check the following if you could not reach the mail than our shop.

· Is there a mistake in the registered e-mail address
· Whether to set domain specification reception settings
· Whether or not email has arrived in spam folder
· Whether the e-mail address of registration is not an email address that is contributing to RFC compliance

Example of e-mail address that is contrary to RFC compliance
※ If there is a period (.) Before @ mark
※ When period (.) Is continuous before @ mark
※ If you include a single-byte alphanumeric character and a string other than some symbols (!, #, $,%, &, *, Etc.)

If you have not received the above, please check with My Page or contact [info@doublecheeseburger.jp].

Q. I sent a question email or when can I get a reply?
A. We will keep in mind as soon as possible, but depending on the content of your questions, it may take several days to reply.
In addition, we will reply from the next business day to the inquiry of weekends and public holidays, and the New Year's Day.
If you have any questions, if you can not confirm the reply from our company as many days after the weekends and public holidays, please check the following, please contact us again by email (03-6455-1371) Please contact us at.

· Is there a mistake in the registered e-mail address
· Whether to set domain specification reception settings
· Whether or not email has arrived in spam folder
· Whether it is an e-mail address of the OCN domain
※ Our email address (G-mail) may not be able to receive mail from some Broider (OCN, etc.).
· Whether the e-mail address of registration is not an email address that is contributing to RFC compliance

Example of e-mail address that is contrary to RFC compliance
※ If there is a period (.) Before @ mark
※ When period (.) Is continuous before @ mark
※ If you include a single-byte alphanumeric character and a string other than some symbols (!, #, $,%, &, *, Etc.) "


After the product has arrived
Q. The product that has arrived was a defective product. What should I do?
A If you receive a defective product or a product different from your order product, we will exchange replacement and return.
We will guide you through how to respond, so please contact the customer contact [info@doublecheeSeburger.jp], describe [Order number, product name, color, size, product status].
The shipping cost for return will be paid by our company.
※ As a result of inspection, if there is no defect, we will return the product by cash on delivery.

Also, if the following cases, I can not accept exchange and returns.
· If 8 days or more have elapsed since arrival
· Products used or cleaned, cleaned and cleaned
· Products that separately disconnect delivery book, product tag label or lost
· Products with adherence of odors, dirt and scratches
· Products who opened the package (products that package are part of the product etc.)
· If the shoe box / package is directly applied and sent back to the package
※ If there is stock, replacement, in the case of sold out, we will respond by repair only if it is possible to refund or repair.
※ We will respond in a refund, in principle, in principle, in the product you sent out overseas.


others
A. Gift rapping is not acceptable. Please pack yourself by yourself.

Q. How many errors have the color and real color seen on the screen?
A. The product image listed is processed to be displayed as close to the actual product as much as possible, but the computer model and monitor can not be avoided.
Please contact us if you have any questions about color tone and material.
Also, the color of the same color name differs depending on the product.
In addition, the Company does not handle the color of the image and the minor difference of the actual color. It is not treated as a bribery such as a product.

Q. Can I get my pants hem?
A. We do not accept at this site. Please ask a general reissue shop.

Q. I'm worried if the size is fit.
A. Since each product is listed for each product, we recommend that you compare with your clothes.
※ Errors may be more than a few centimeters from the notation size due to individual differences, manufacturing methods, materials, etc. of the product. Please note.
If you have any questions, please feel free to contact us until [info@doublecheeseburger.jp].

Q. Is the size ordinary M size?
A. There is a size notation such as "S", "M", "28" and "30", but be sure to check the size list for each product because the size is different depending on the brand and its products. We recommend that you compare with your clothes. Measurement method Please check the "Size List" for details.
※ Errors may be more than a few centimeters from the notation size due to individual differences, manufacturing methods, materials, etc. of the product. Please consider as a guide for selecting the size to the last.

Q. I want you to put a receipt with the product. Is it possible?
A. For convenience of the system, receipts can not be bundled with your order. If you wish, please contact the customer contact [info@doublecheeseburger.jp] after receiving the product.